Copyright © 2023 Addinnella Baked Goods, LLC. All Rights Reserved.
ADDINNELLA
FAQS (Frequently Asked Questions)
My Commitment
to You
Why should I choose
Addinnella?
My customers choose Addinnella because our baked goods simply taste better. I specialize in quality, made from scratch home baked goods. Addinnella bakery products have that bakery look with the home baked taste that you crave. My commitment to you is to provide a consistent superb taste every time.Shipping, Pickup &
Delivery
Do you ship?
No. Shipping is not currently available due to South Carolina Cottage Food Law. Can I pick up my order? Yes. I provide FREE local pick-up options for customers from several locations in the Bluffton and Hilton Head, South Carolina areas. Pickup locations are determined at the time your order is placed.Do you deliver?
Yes. Delivery is available upon request for large event orders (minimum $200 order), for a flat fee of $25. I deliver within a 10 mile radius of my Bluffton, South Carolina home bakery. There is also a FREE local pick up option in Bluffton.Custom Cookie Care
How do I properly store leftover
custom cookies?
Keep cookies away from direct sunlight and heat. Keep cookies away from high humidity. DO NOT REFRIGERATE. Store at room temperature in original cookie wrappers until ready to be served/consumed. If not consumed within 7-10 days, wrap in cling wrap and FREEZE in airtight freezer bags for up to 2 months. Remove cookies from the freezer, and allow them to come to room temperature (about 90 minutes) BEFORE unwrapping and consuming.
MORE INFORMATION:
Ordering & Payment
How do I place an order?
Choose baked goods from any menu page on the web site. Prices are listed on each page. Then EMAIL ME at info@addinnella.com with: Your full name Your email address Your cell phone number Desired baked goods and quantity Desired pickup/delivery date You will receive an e-mail or call within 24-48 hours to confirm your order.How do I pay for my order?
Once your order is confirmed by email, you will receive a PayPal invoice immediately. PayPal allows you to pay with a major credit card or through your PayPal account. Venmo payments are NOT ACCEPTED.When is payment due?
Payment is due within 24 hours of receiving your PayPal invoice. Non- payment results in cancellation of the order. Once payment is received, your order will be scheduled for pickup/delivery, and you will receive an e-mail receipt for your order. Up front PAYMENT IN FULL is required for all orders. What is the Lead Time for orders? The lead time for custom decorated cookies and cakes is TWO WEEKS. Early pre-orders during peak popular holidays are encouraged (minimum 3-4 weeks). Large orders of 100 cookies or more will also require 3-4 weeks lead time. Click here for custom cookie pricing. How far in advance can I place my order? The sooner you order, the better! It is NEVER too early to book a date for your order. Consider pre-ordering for large special events, to ensure your place on my baking calendar. What is your refund policy? There will be no returns, refunds, or exchanges accepted for perishable items. All orders are final.Nutritional & Allergen
Information
Do you bake sugar free or gluten free goods? No. I don’t at this time. Are you an allergen free bakery? No. I do not operate an allergen free home bakery. Baked goods containing wheat, peanuts, soy, eggs, milk, and tree nuts may be processed in my home bakery.Retail Sales
Do you sell to retail businesses? Yes. Effective May 12, 2022, South Carolina Cottage Food Law allows the sale of goods to retail establishments and grocery stores.
ADDINNELLA
FAQS (Frequently
Asked Questions)
My Commitment
to You
Why should I choose
Addinnella?
My customers choose Addinnella because our baked goods simply taste better. I specialize in quality, made from scratch home baked goods. Addinnella bakery products have that bakery look with the home baked taste that you crave. My commitment to you is to provide a consistent superb taste every time.Shipping, Pickup
& Delivery
Do you ship?
No. Shipping is not currently available due to South Carolina Cottage Food Law. Can I pick up my order? Yes. I provide FREE local pick-up options for customers from several locations in the Bluffton and Hilton Head, South Carolina areas. Pickup locations are determined at the time your order is placed.Do you deliver?
Yes. Delivery is available upon request for large event orders (minimum $200 order), for a flat fee of $25.00. I deliver within a 10 mile radius of my Bluffton, South Carolina home bakery. There is also a FREE local pickup option in Bluffton.Custom Cookie
Care
How do I properly
store leftover custom
cookies?
Keep cookies away from direct sunlight and heat. Keep cookies away from high humidity. DO NOT REFRIGERATE. Store at room temperature in original cookie wrappers until ready to be served/consumed. If not consumed within 7-10 days, wrap in cling wrap and store in airtight freezer bags for up to 2 months. Remove cookies from the freezer, and allow them to come to room temperature (about 90 minutes) BEFORE unwrapping and consuming.Retail Sales
Do you sell to retail
businesses?
Yes. Effective May 12, 2022, South Carolina Cottage Food Law allows the sale of goods to retail establishments and grocery stores.
Copyright © 2023 Addinnella Baked Goods, LLC. All Rights Reserved.
Ordering &
Payment
How do I place an
order?
Choose baked goods from any menu page on the web site. Prices are listed on each page. Then EMAIL ME at info@addinnella.com with: Your full name Your email address Your cell phone number Desired baked goods and quantity Desired pickup/delivery date You will receive an e-mail or call within 24-48 hours to confirm your order.How do I pay for my
order?
Once your order is confirmed, you will receive a PayPal invoice immediately. PayPal allows you to pay with a major credit card or through your PayPal account. Venmo payments are NOT ACCEPTED.When is payment
due?
Payment is due within 24 hours of receiving your PayPal invoice. Non-payment results in cancellation of the order. Once payment is received, your order will be scheduled for pickup/delivery, and you will receive an e-mail receipt for your order. Up front PAYMENT IN FULL is required for all orders.What is the Lead Time
for Orders?
The lead time for custom decorated cookies and cakes is TWO WEEKS. Early pre-orders during peak popular holidays are encouraged (minimum 3-4 weeks). Large orders of 100 cookies or more will also require 3-4 weeks lead time. Click here for custom cookie pricing.How far in advance
can I place my order?
The sooner you order, the better! It is NEVER too early to book a date for your order. Consider pre-ordering for large special events, to ensure your place on my baking calendar.What is your Refund
Policy?
There will be no returns, refunds, or exchanges accepted for perishable items. All orders are final.Nutritional &
Allergen
Information
Do you bake gluten
free or sugar free
goods?
No. I don’t at this time.Are you an allergen
free bakery?
No. I do not operate an allergen free home bakery. No. I do not operate an allergen free home bakery. Baked goods containing wheat, peanuts, soy, eggs, milk, and tree nuts may be processed in my home bakery.
MORE INFORMATION:
